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After completing this class a Customer Success Leader will understand why metrics and goals are important to a CS team, how to gather critical information, the three main categories of customer success metrics, how to translate metrics into goals, and how to communicate goals to the success team and senior leadership.
This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.
Price shown is per attendee. Participants will receive access to training session details via email upon receipt of payment.
Class will be held on Sept 1, 2026 at 8a Pac / 11a Est / 4pm GMT
After completing this class a Customer Success Leader will understand why metrics and goals are important to a CS team, how to gather critical information, the three main categories of customer success metrics, how to translate metrics into goals, and how to communicate goals to the success team and senior leadership.
This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.
Price shown is per attendee. Participants will receive access to training session details via email upon receipt of payment.
Class will be held on Sept 1, 2026 at 8a Pac / 11a Est / 4pm GMT