Karla Kannan

Karla serves as the Senior Vice President of Customer Experience at BirchStreet Systems, a P2P platform designed for the hospitality industry. She leads the Customer Success, User Education, and Knowledge Management teams. Her passion for service excellence has a foundation from her time at Four Seasons Hotels, where she worked in Procurement. In previous roles, she managed the PMO and served as General Manager of the Mexico office. She holds an M.A. in Training and Development specializing in Adult Education from Roosevelt University and a Sigma Green Belt from Purdue University.