CSM Full Certification Program

Our CSM Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away. This certification program is a 15-class series comprised of our three core CSM series where you will learn the skills it takes to be an exceptional CS professional.

Classes are live, online, and expert-led. Each class is 60 minutes long and includes instruction, discussion with peers, and a Q&A.

CSM Essentials - Maximizing Key Touchpoints
Delivering the Customer Experience
Kicking off The Relationship
Conducting Strategic Business Reviews
Managing Customer Health & Risk
Balancing the Workload

CSM Communication - Leading Successful Conversations
Communicating to Build Trust
Engaging with Executives
Leading with Questions
Tackling a Difficult Situation
Communicating Across Cultures

CSM Value - Focusing on Customer ROI
Becoming a Trusted Advisor
Planning for Mutual Success
Demonstrating Ongoing Value
Making Customer Success a Team Sport
Transforming Customers into Advocates

After attending all classes in this program and passing a comprehensive assessment, learners will become fully certified as a CSM with The Success League. Certification includes e-certificate and a badge for sharing on your LinkedIn profile. This program is accredited by the Customer Success Association.