Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Aligning CS and Sales Goals for the New Fiscal Year
The secret to hitting your revenue targets isn't choosing between CS-owned or Sales-owned expansion. It's designing a goal structure where both teams win together.
Don’t Miss Our 20% Off Training Sale!
Ready to invest in yourself or your team? Use code ‘WINTER2025’ at checkout to save 20% off any training offering now through December 31, 2025.
The Sales and CS Partnership at SKO
If your CS team isn't on stage at your Sales Kickoff, you're already starting 2026 behind. Here's why the best CROs treat SKO as a revenue event, not a sales celebration.
Training Sale: Get 20% off Now!
Don’t miss out on our winter training sale! Get 20% off all training courses before December 31, 2025 by using code ‘WINTER2025’ at checkout.
Getting the Most from External Training
How CS leaders can turn one-time events into lasting team growth.
Take On The Year Ahead With Clarity
A CS Program Assessment will set you and your team on the right track from Day 1.
The Most Expensive Blind Spot in SaaS: Why Does ‘Time Tracking’ Feel Like Treason?
What if the biggest blind spot in your SaaS business isn’t customer data or product metrics, but the hidden cost of not knowing how your teams spend their time?
Wrap Up The Year With Confidence
A CS program assessment now will prep your team for success in 2026.
Greg & Kristen Tell You What To Do: Episode 9
From Boomers to Gen Alpha, this episode focuses on the differences in leadership across generations.
Own Your Learning
Find out how to grow your skills and confidence through self-directed learning.
Make the Year-End Count: Get a Clear View with a CS Program Assessment
Get ready to hit the ground running in the new year with a CS Program assessment today!
The Success League Announces Partnership with Monocle
Learn more about Monocle’s newly-released, AI-based solution for CSMs here.
The Invisible Work of Customer Success
Behind every seamless customer experience lies an invisible network of effort; untracked, uncelebrated, and absolutely essential to a company’s success.
From Knowledge to Practice: Why Most Training Fails to Stick
How to translate skills learned into everyday behavior.
Now Is the Perfect Time For a CS Program Assessment
Prep your CS program for 2026 with the help of an assessment today.
Beyond Onboarding: Building an Amazing Ongoing Training Program for Your CS Team
Why continuous development is the real driver of customer success.
Greg & Kristen Tell You What To Do: Episode 8
This episode focuses on leadership and work / life balance. Tune in here!
Finally, the Data to Back What You Already Know: Churn Is Not a Customer Success Problem
Unlock the full report inside
Everyone is Talking about The CS Talent Playbook!
And the authors want to hear what you have to say! Join the contest for a Kindle or a Gift Card by leaving your review today.
Want To Focus on Customer ROI?
Elevate your Customer Success skillset with our on-demand CSM Value training series. This digital 5-class series will help you to become a true value champion for your customers.