*NEW* Course Launch: Project Management for CS Professionals

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Written By Jill Gronsky

Confidently Drive Strategic Customer Initiatives

Customer Success professionals are often tasked with leading complex efforts (think: onboarding, expansions, success plans) that span multiple teams and timelines. While you're not a project manager, understanding project management principles will help you deliver smoother, more predictable outcomes for your customers.

In this 5-class course led by Allison Tiscornia, you'll learn how to apply core project management techniques to Customer Success scenarios without losing the relational, strategic heart of your role.

What You’ll Learn:

  • Foundational understanding of project management concepts and how they apply to CS roles.

  • To scope projects effectively and build actionable, realistic plans.

  • Executing projects effectively through organization, tracking, and communication.

  • Building a proactive communication strategy and mitigating risks throughout the customer lifecycle.

  • Closing projects with clarity, collecting feedback, and reinforcing customer value.

Series starts September 4, 2025 at
9am Pacific / 12pm Eastern / 5pm GMT.

Sign up before July 31, 20205 and get an early bird discount of 15% using coupon code “PMFORCS15” at checkout.

Jill Gronsky
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