Customer Success Blog

Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.

Did you know we have a podcasts channel, too? Listen to The Success League Radio here.

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Kristen Hayer 10/15/25 Kristen Hayer 10/15/25

Beyond Onboarding: Building an Amazing Ongoing Training Program for Your CS Team

Why continuous development is the real driver of customer success.

Jill Gronsky 10/15/25 Jill Gronsky 10/15/25

Greg & Kristen Tell You What To Do: Episode 8

This episode focuses on leadership and work / life balance. Tune in here!

Alex Atkins 10/8/25 Alex Atkins 10/8/25

Finally, the Data to Back What You Already Know: Churn Is Not a Customer Success Problem

Unlock the full report inside

Jill Gronsky 10/7/25 Jill Gronsky 10/7/25

Everyone is Talking about The CS Talent Playbook!

And the authors want to hear what you have to say! Join the contest for a Kindle or a Gift Card by leaving your review today.

Jill Gronsky 10/6/25 Jill Gronsky 10/6/25

Want To Focus on Customer ROI?

Elevate your Customer Success skillset with our on-demand CSM Value training series. This digital 5-class series will help you to become a true value champion for your customers.

Kristen Hayer 10/2/25 Kristen Hayer 10/2/25

How to Sell as a Trusted Advisor

Can CS professionals sell without losing trust? Absolutely, if they do it right. Discover 5 practical ways to drive revenue while strengthening customer relationships.

Jill Gronsky 10/1/25 Jill Gronsky 10/1/25

Build Your Team’s Skills to Drive Revenue & Sell

Our digital CSM Selling series is exactly what your team needs. Learn more here.

Jill Gronsky 10/1/25 Jill Gronsky 10/1/25

Have You Read The CS Talent Playbook?

Don’t miss out - buy your copy today!

Jill Gronsky 9/29/25 Jill Gronsky 9/29/25

Meet Us at ZERO-IN Next Week!

Kristen Hayer, Russell Bourne, and Allison Tiscornia from our team will be at the summit. Please pop by The Success League’s booth to say hello!

Jill Gronsky 9/25/25 Jill Gronsky 9/25/25

Building a CS Program? We Can Help!

Building a high performing CS team is within reach! Let us help with our upcoming leadership training series.

Allison Tiscornia 9/24/25 Allison Tiscornia 9/24/25

Digital-Led Customer Success: When Self-Service Works and When It Doesn’t

Digital-led CS is not about replacing people. It is about giving your customers the express lane while saving your CSMs for value conversations, not support questions.

Jill Gronsky 9/24/25 Jill Gronsky 9/24/25

How to Train for Performance? Find out at ZERO-IN 2025

Don’t miss Kristen Hayer’s Day 2 breakout session that covers all you need to know about CS training.

Jill Gronsky 9/23/25 Jill Gronsky 9/23/25

Greg & Kristen Tell You What To Do: Episode 7

Tune in to hear a continued discussion on Diversity, Equity, & Inclusion, mainly focusing the importance of inclusion in team and company culture.

Jill Gronsky 9/22/25 Jill Gronsky 9/22/25

You’re Invited to a Launch Party!

Join The Customer Success Talent Playbook authors this Friday, September 26th at 11:30pm Pacific for a virtual kickoff webinar and celebration! Register today.