Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
Did you know we have a podcasts channel, too? Listen to The Success League Radio here.
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Greg & Kristen Tell You What to Do: Episode 5
Join Greg & Kristen in their discussion surrounding Return to Office policies and how leaders can best support high-performance teams in remote or hybrid work configurations.
Ethics-First Customer Success in a Divided World
Find out how to navigate values and build trust with your customers in complex times.
Fall Training Sale Extended - Don’t Miss out!
Snag a big 20% off all training classes with code ‘FALL20’. Sale extended through August 24, 2025. Set yourself up for learning success by reserving your space today!
Project Management for CS Professionals Course - On Sale!
As a part of our fall promotion, claim 20% off through August, 24, 2025 by using code FALL20!
The Power of Listening in a Noisy World
In a world where everyone is trying to talk, the ability to listen well becomes a competitive skill that sets professionals apart.
Fall Sale Starts Now!
Grab a 25% discount on all training purchases with code “FALL25” now through August 10, 2025. Reserve your spot today!
Project Management for CS Series - Spaces Available
Learn how to how to apply project management techniques to CS scenarios in our newest 5-class training series. Classes begin September 4, 2025.
What Customer Success Can Teach the World About Bridging Divides
Customer success professionals aren’t just delivering value to customers, they are modeling the kind of leadership and communication the broader world needs right now.
Grab a Seat in Our Fall Training Classes Today!
Schedule time this September for your own Professional Development with our upcoming training series, for CSMs or CS Leaders.
Greg & Kristen Tell You What to Do: Episode 4
This week’s episode details the hiring and managing high performance teams. Enjoy!
Stop Throwing People at Product Gaps: How CS Leaders Can Drive Scalable Change
When CS becomes a buffer between product limitations and customer expectations, you’re protecting the wrong thing.
Greg & Kristen Tell You What to Do: Episode 3
In Part 2 of The Foundations of Leadership, Greg & Kristen chat about tenacity and integrity and how those qualities play out in leadership.
It’s Time to Rethink Go-to-Market: From Silos to Value Threads
When companies allow teams to engage based on value rather than role, the customer experience becomes more cohesive, responsive, and outcome-focused.
CSM Selling Training Program Now Available On-Demand!
Now you can learn the skills you need to tackle renewals and drive growth revenue at your own pace and on your own schedule. Learn more here.
Why Investing in Customer Success Professionals Still Matters in the Age of AI
The best CS teams are not using AI to replace people. They are using it to elevate them.
Greg & Kristen Tell You What To Do: Episode 2
In this episode, Kristen and Greg dive deep into a topic that’s often misunderstood: the difference between management and leadership — and why both matter more than ever.
It’s Time to Finally Move On from NPS
Let’s embrace smarter, real-time tools that truly capture customer sentiment and drive meaningful action.
Annual Planning for Customer Success
Try to hit these annual planning steps and you and your CS team will be ready to hit the ground running in 2026!
Upcoming CSM Value Training Series: Now Enrolling
We can help you shift from reactive to strategic in our CSM Value training program. Classes begin July 10, 2025. Enroll now!
What It Truly Means to Be a Proactive Customer Success Manager
Discover what proactivity looks like, why it matters, and how CSMs can build it into their daily practice in ways that drive meaningful business outcomes.