Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
Did you know we have a podcasts channel, too? Listen to The Success League Radio here.
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Finally, the Data to Back What You Already Know: Churn Is Not a Customer Success Problem
Unlock the full report inside
Everyone is Talking about The CS Talent Playbook!
And the authors want to hear what you have to say! Join the contest for a Kindle or a Gift Card by leaving your review today.
Want To Focus on Customer ROI?
Elevate your Customer Success skillset with our on-demand CSM Value training series. This digital 5-class series will help you to become a true value champion for your customers.
How to Sell as a Trusted Advisor
Can CS professionals sell without losing trust? Absolutely, if they do it right. Discover 5 practical ways to drive revenue while strengthening customer relationships.
Build Your Team’s Skills to Drive Revenue & Sell
Our digital CSM Selling series is exactly what your team needs. Learn more here.
Building a CS Program? We Can Help!
Building a high performing CS team is within reach! Let us help with our upcoming leadership training series.
Digital-Led Customer Success: When Self-Service Works and When It Doesn’t
Digital-led CS is not about replacing people. It is about giving your customers the express lane while saving your CSMs for value conversations, not support questions.
How to Train for Performance? Find out at ZERO-IN 2025
Don’t miss Kristen Hayer’s Day 2 breakout session that covers all you need to know about CS training.
Greg & Kristen Tell You What To Do: Episode 7
Tune in to hear a continued discussion on Diversity, Equity, & Inclusion, mainly focusing the importance of inclusion in team and company culture.
You’re Invited to a Launch Party!
Join The Customer Success Talent Playbook authors this Friday, September 26th at 11:30pm Pacific for a virtual kickoff webinar and celebration! Register today.
Evolving Your ‘Why’ in Customer Success
What writing a book taught Kristen Hayer about growth, training, and leadership.
Register Now for Our Upcoming Structuring Your CS Program Series
Reserve your spot today and get ready to build a high performing CS team!
Join The Customer Success Talent Playbook Community!
Sign up for details on upcoming events, panel discussions, speaking gigs, and resources designed just for you!
2025 CSM Confidential Report Now Available!
Learn more in the full CSM Confidential Report here.
Stop Turning Your Customer Journey into a Relay Race
Customer needs are nuanced. They’re not buying a transaction; they’re buying a relationship. Here’s how to become a true and trusted partner.
Greg & Kristen Tell You What To Do: Episode 6
Be a part of Greg & Kristen’s discussion on the importance of DEI policies within a capitalistic society, and being a good person.
Customer Success Talent Playbook Authors to Speak at ZERO-IN
Don’t miss this Day 2 Keynote session with all six authors of the soon-to-be released book! Grab your ZERO-IN ticket here.
Leading an Experienced Team
What do you do when you're 27, managing people older and more experienced than you—and totally intimidated? Here's what I learned (the hard way) about leadership that transcends age.
Kristen Hayer’s Workshop on Driving Revenue at ZERO-IN
Hit the ground running on Day 1 of ZERO-IN with Kristen’s workshop at 10:35am on Revenue Drivers. Need a coupon for conference tickets? Click through to get 20% off.