Customer Success Blog

Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.

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Kristen Hayer 12/17/25 Kristen Hayer 12/17/25

Moving from Manager to Director: It’s More Than Just a Title Change

Stepping into a Director role doesn’t just mean a bigger title and better pay, it’s a completely different job. Find out how to prepare for that important step up in your career.

Jill Gronsky 12/17/25 Jill Gronsky 12/17/25

Limited Time Offer: 20% Off All CS Training!

Develop the skills you need to excel in Customer Success AND save 20%!

Jill Gronsky 12/15/25 Jill Gronsky 12/15/25

Greg & Kristen Tell You What To Do: Episode 10

Moving into leadership is tough, and most of us start by doing it wrong. This episode breaks down the real journey from hands-on contributor to strategic leader, exploring why micromanaging is often where we begin, and how to evolve beyond it.

Russell Bourne 12/10/25 Russell Bourne 12/10/25

Aligning CS and Sales Goals for the New Fiscal Year

The secret to hitting your revenue targets isn't choosing between CS-owned or Sales-owned expansion. It's designing a goal structure where both teams win together.

Jill Gronsky 12/9/25 Jill Gronsky 12/9/25

Don’t Miss Our 20% Off Training Sale!

Ready to invest in yourself or your team? Use code ‘WINTER2025’ at checkout to save 20% off any training offering now through December 31, 2025.

Allison Tiscornia 12/3/25 Allison Tiscornia 12/3/25

The Sales and CS Partnership at SKO

If your CS team isn't on stage at your Sales Kickoff, you're already starting 2026 behind. Here's why the best CROs treat SKO as a revenue event, not a sales celebration.

Jill Gronsky 12/3/25 Jill Gronsky 12/3/25

Training Sale: Get 20% off Now!

Don’t miss out on our winter training sale! Get 20% off all training courses before December 31, 2025 by using code ‘WINTER2025’ at checkout.

Kristen Hayer 11/19/25 Kristen Hayer 11/19/25

Getting the Most from External Training

How CS leaders can turn one-time events into lasting team growth.

Jill Gronsky 11/18/25 Jill Gronsky 11/18/25

Take On The Year Ahead With Clarity

A CS Program Assessment will set you and your team on the right track from Day 1.

Mikey Renan 11/12/25 Mikey Renan 11/12/25

The Most Expensive Blind Spot in SaaS: Why Does ‘Time Tracking’ Feel Like Treason?

What if the biggest blind spot in your SaaS business isn’t customer data or product metrics, but the hidden cost of not knowing how your teams spend their time?

Jill Gronsky 11/12/25 Jill Gronsky 11/12/25

Wrap Up The Year With Confidence

A CS program assessment now will prep your team for success in 2026.

Jill Gronsky 11/12/25 Jill Gronsky 11/12/25

Greg & Kristen Tell You What To Do: Episode 9

From Boomers to Gen Alpha, this episode focuses on the differences in leadership across generations.

Kristen Hayer 11/5/25 Kristen Hayer 11/5/25

Own Your Learning

Find out how to grow your skills and confidence through self-directed learning.

Jill Gronsky 11/5/25 Jill Gronsky 11/5/25

Make the Year-End Count: Get a Clear View with a CS Program Assessment

Get ready to hit the ground running in the new year with a CS Program assessment today!

Jill Gronsky 11/5/25 Jill Gronsky 11/5/25

The Success League Announces Partnership with Monocle

Learn more about Monocle’s newly-released, AI-based solution for CSMs here.

Stephen Wise 10/29/25 Stephen Wise 10/29/25

The Invisible Work of Customer Success

Behind every seamless customer experience lies an invisible network of effort; untracked, uncelebrated, and absolutely essential to a company’s success.