CS Leadership Full Certification Program
Our CS Leadership Certification program teaches customer success leaders to be focused on data: customer value, metrics, goals, and outcomes. We will prepare you to work with senior executives and board members and deliver a solid return on investment in customer success. This certification program is a 14-class series comprised of our two core CS Leadership series, Leading as a Manager and Structuring Your CS Program, where you will learn the skills it takes to be an exceptional leader.
Leading as a Manager -
Setting Goals
Managing Team Members
Managing Team Performance
Reporting on Results
Hiring Top Performers
Onboarding New CS Professionals
Leading Change
Structuring Your CS Program -
Starting with Segmentation
Mapping Customer Journeys
Designing an Onboarding & Enablement Program
Mapping Digital Journeys
Planning a Team Structure
Developing Compensation Plans
Selecting Tools
Classes are live, online, and expert-led. Each class is 60 minutes long and includes instruction, discussion with other leaders, and a Q&A.
After attending all classes in this program and passing a comprehensive assessment, learners will become a Certified CS Leader with The Success League. Certification includes e-certificate and a badge for sharing on your LinkedIn profile.
**Classes in this training are offered on a rolling basis throughout the year, on Wednesdays at 8am Pacific / 11am Eastern.** You can view our upcoming class schedule here.
Our CS Leadership Certification program teaches customer success leaders to be focused on data: customer value, metrics, goals, and outcomes. We will prepare you to work with senior executives and board members and deliver a solid return on investment in customer success. This certification program is a 14-class series comprised of our two core CS Leadership series, Leading as a Manager and Structuring Your CS Program, where you will learn the skills it takes to be an exceptional leader.
Leading as a Manager -
Setting Goals
Managing Team Members
Managing Team Performance
Reporting on Results
Hiring Top Performers
Onboarding New CS Professionals
Leading Change
Structuring Your CS Program -
Starting with Segmentation
Mapping Customer Journeys
Designing an Onboarding & Enablement Program
Mapping Digital Journeys
Planning a Team Structure
Developing Compensation Plans
Selecting Tools
Classes are live, online, and expert-led. Each class is 60 minutes long and includes instruction, discussion with other leaders, and a Q&A.
After attending all classes in this program and passing a comprehensive assessment, learners will become a Certified CS Leader with The Success League. Certification includes e-certificate and a badge for sharing on your LinkedIn profile.
**Classes in this training are offered on a rolling basis throughout the year, on Wednesdays at 8am Pacific / 11am Eastern.** You can view our upcoming class schedule here.
Our CS Leadership Certification program teaches customer success leaders to be focused on data: customer value, metrics, goals, and outcomes. We will prepare you to work with senior executives and board members and deliver a solid return on investment in customer success. This certification program is a 14-class series comprised of our two core CS Leadership series, Leading as a Manager and Structuring Your CS Program, where you will learn the skills it takes to be an exceptional leader.
Leading as a Manager -
Setting Goals
Managing Team Members
Managing Team Performance
Reporting on Results
Hiring Top Performers
Onboarding New CS Professionals
Leading Change
Structuring Your CS Program -
Starting with Segmentation
Mapping Customer Journeys
Designing an Onboarding & Enablement Program
Mapping Digital Journeys
Planning a Team Structure
Developing Compensation Plans
Selecting Tools
Classes are live, online, and expert-led. Each class is 60 minutes long and includes instruction, discussion with other leaders, and a Q&A.
After attending all classes in this program and passing a comprehensive assessment, learners will become a Certified CS Leader with The Success League. Certification includes e-certificate and a badge for sharing on your LinkedIn profile.
**Classes in this training are offered on a rolling basis throughout the year, on Wednesdays at 8am Pacific / 11am Eastern.** You can view our upcoming class schedule here.