Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Boost Your CS Initiatives with a Program Assessment!
Elevate your Customer Success strategy for long-term growth and satisfaction with the help of a CS Program Assessment today.
Elevate Your Customer Success Leadership Skills!
Our popular CS Leadership training series: Structuring Your CS Program runs weekly October 22- December 10, 2024. Reserve your spot today!
Unlock Customer Value with Our CSM Value Series
Classes are starting soon for this popular 5-class series. Register today! First session is on October 10, 2024.
Bolster Your Confidence with Our CSM Communication Series
Grab your spot now for the upcoming round of classes, meeting Tuesdays at 6am Pacific from October 8th-November 5th.
Elevate Your Skills with Our CSM Essentials Series
This 5-class series meets weekly and runs next on Thursdays at 9am Pacific from October 10th - November 7th. Sign up now to reserve your spot!
Meet The Success League at SaaStr 2024!
Ping Russell Bourne directly to meet up, or find him at the event on Wed Sept 11 or Thurs Sept 12.
Master the Art of Selling in Customer Success
Our online CSM Selling program readies CSMs to excel in sales, renewals, and account expansion. Sign up today!
Tap Into the Full Potential of Your CS Program!
Our Customer Success Program Assessment will empower your team and improve customer satisfaction.
Consider a Customer Success Program Assessment
Let us empower your organization with strategies that enhance customer satisfaction and retention, driving long-term revenue growth.
Take Part in the 2024 CS Leadership Survey
CS Leaders - we need your perspective! Share your thoughts with us in just 6 minutes.
Unlock the Potential of your CS Initiatives!
Our CS program assessment can get you back on track.
The Success League’s Coaching Guides CS Leaders
Sometimes leaders need direction, too. We can help.
CS Leadership Certification Series Begin Next Week
Classes start June 5th & June 6th. Register today!
Is a CS Program Assessment Right for You?
We can help transform your CS program step-by-step.
Need CS Training? We Have You Covered!
Learn about our accredited certified training programs for both CSMs and CS Leaders!
Global Communication Webinar Recording Now Available
Check out the recording here to improve your cross-cultural communication.
Customer Success Leadership Certification Program Details
From individual classes, to 7-class series, to full certification, we have what you need for your CS Leadership training needs.
Introducing Two New CSM Training Courses!
Find out more about our new programs: Succeeding as a Scale CSM and Succeeding as a Senior CSM!