Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
Did you know we have a podcasts channel, too? Listen to The Success League Radio here.
Want updates directly to your inbox? Click Here.
Last Chance to Save 20% on Fall Training!
Don’t wait! Use code ‘FALL20’ at checkout to receive 20% off any of our upcoming training series. Offer expires August 24, 2025.
Greg & Kristen Tell You What to Do: Episode 5
Join Greg & Kristen in their discussion surrounding Return to Office policies and how leaders can best support high-performance teams in remote or hybrid work configurations.
Fall Training Sale Extended - Don’t Miss out!
Snag a big 20% off all training classes with code ‘FALL20’. Sale extended through August 24, 2025. Set yourself up for learning success by reserving your space today!
Project Management for CS Professionals Course - On Sale!
As a part of our fall promotion, claim 20% off through August, 24, 2025 by using code FALL20!
Fall Sale Starts Now!
Grab a 25% discount on all training purchases with code “FALL25” now through August 10, 2025. Reserve your spot today!
Project Management for CS Series - Spaces Available
Learn how to how to apply project management techniques to CS scenarios in our newest 5-class training series. Classes begin September 4, 2025.
Grab a Seat in Our Fall Training Classes Today!
Schedule time this September for your own Professional Development with our upcoming training series, for CSMs or CS Leaders.
Greg & Kristen Tell You What to Do: Episode 4
This week’s episode details the hiring and managing high performance teams. Enjoy!
Greg & Kristen Tell You What to Do: Episode 3
In Part 2 of The Foundations of Leadership, Greg & Kristen chat about tenacity and integrity and how those qualities play out in leadership.
CSM Selling Training Program Now Available On-Demand!
Now you can learn the skills you need to tackle renewals and drive growth revenue at your own pace and on your own schedule. Learn more here.
Greg & Kristen Tell You What To Do: Episode 2
In this episode, Kristen and Greg dive deep into a topic that’s often misunderstood: the difference between management and leadership — and why both matter more than ever.
Upcoming CSM Value Training Series: Now Enrolling
We can help you shift from reactive to strategic in our CSM Value training program. Classes begin July 10, 2025. Enroll now!
Special Pride Episode of Greg & Kristen Tell You What To Do
Find out how to foster inclusion and psychological safety in the workplace as a leader for those in the LGBTQIA+ community during Pride Month and beyond.
Introducing Our Newest Coaching Programs!
Discover our newest coaching programs! Led by our expert coaches, designed to deliver real results.
*New* Podcast Drop: Greg & Kristen Tell You What To Do
Leadership advice and laughs from the trenches of corporate America with co-hosts Greg Brisendine and Kristen Hayer.
How to Build a High-Impact CS Program
Learn to master the core components of building and scaling a modern Customer Success organization in our Structuring Your CS Program training series.
Become a Certified CSM on Your Own Schedule
Click through to check out a preview of what our digital classes look like and get started on your career development today!
The Success League Welcomes Allison Tiscornia!
Join us in welcoming Allison Tiscornia as our newest Principal Consultant!
Elevate Your CS Leadership with Tailored Coaching
With expert guidance, we can help you tackle projects, stay accountable to major milestones, and ensure your CS initiatives are on the path to success.