Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Manager Coaching and Team Training Are Not the Same Thing
Training lays the foundation; coaching builds on it. Find out when it’s best to use either for your CS team.
Real Project Management Skills, Built for CS
Learn the principles and applications of Project Management within the field of CS in our upcoming training series, beginning June 16, 2026. Register today!
Tapped Out
What do you do when your best CSMs have nothing left to sell? Here's how to manage up to finance and down to a demoralized rep, without making promises you can't keep.
Train Your Team. Transform Your Results.
Your CS team is your growth engine, but only if they have the skills to perform at the highest level. The Success League’s customizable Corporate Training can help!
From Heroes to Systems
Heroes are built out of crisis from necessity. Find out how you can build systems where team members don’t need to wear capes.
Level Up Your Communication Skills
Our CSM Communication training series starts next month. Set yourself up for learning concrete communication skills that will boost your confidence and professional development. Register today!
The Anti-Hero Complex
Why your ‘best’ CSMs might be burning out your team - (and themselves).
Last Chance to Sign Up for Our Next CS Leadership Training!
Our popular Leading as a Manager 7-class training series begins April 21, 2026. Register today!
Training as a Retention Strategy - What CS Leaders Are Getting Wrong
Attrition is one of the most expensive problems in customer success. Find out how well-designed training can address your team's need to see a path forward.
Customer Success Teams are Drowning in Information and Starving for Skill
Customers experience your team’s execution, not their knowledge. Find out how to prioritize skill development over access to information.
Ready to Move Into Team Leadership?
The skills that made you great with customers won't automatically make you great with people. We can help prepare you for the jump into management with our Leading as a Manager training series. Reserve your spot today!
CS Leadership Shouldn’t Require a Magic Wand
You got the promotion! But before you say yes to CS Leadership, here are a few things you want to nail down first so that you can walk in ready.
You’ve Mastered the Customer, Now Lead the Team!
Our CS Leadership training series: Leading as a Manager begins April 21, 2026. Register today!
How I Turned Claude Code Into My CS Command Center
Want to collapse 20 minutes of account prep into 20 seconds? Guest blogger Alon Binman shares how to connect your CRM, Slack, email, and more into a single command-line interface.
Earn the Credentials Your CS Career Deserves
Our popular CSM Full Certification program will arm you with skills, tools, and a certification. Register today! Classes begin April 23, 2026.
Where Professional Confidence Actually Comes From
The most confident CS professionals aren't the ones with all the answers. They're the ones asking the best questions. Here's how to build that skill.
New CSM Certification Cohort Starting Soon!
Registration is now open! Reserve your seat today. Classes begin April 23, 2026.
The Math of Training
Discover the simple math that turns a modest training investment into thousands-of-percent ROI, and why your CFO might just become your biggest advocate.
Level Up Your CS Career with Us!
If you've been waiting for the right moment to invest in your CS career, this is it! Upcoming CSM Certification training series will be led by our CEO, Kristen Hayer.
Customer Success Has a Middle Management Problem
Good CSMs don't automatically make great managers. Here's why the management layer is holding CS back — and what to do about it.